At Velour Hair London, we deliver premium, 100% human hair extensions worldwide, ensuring that luxury reaches you wherever you are.

Order Processing

• All extensions are custom made to order, please allow up to 3-4 weeks for processing & delivery.
(not suitable for urgent or next day use)

• You will receive a confirmation email with tracking details once your order has been dispatched.

• Orders cannot be cancelled once processing has begun.

Worldwide Shipping

• We ship to destinations across the globe.

• Delivery times vary depending on location but generally range from 5–14 business days.

• All orders are carefully packaged to protect the quality and integrity of your extensions during transit.

Shipping Costs

• Shipping fees are calculated at checkout and may vary depending on the destination.

• We occasionally offer promotions or free shipping — details will be provided on the website.

Lost or Delayed Packages

• While we take every precaution to ensure timely delivery, Velour Hair London is not responsible for delays caused by customs, courier issues, or local postal services.

• If your package is delayed, our support team will assist in tracking your order and resolving any issues promptly.